Frequently Asked Questions
Welcome to our Frequently Asked Questions page. Here you’ll find clear answers to common questions about our jewelry, shipping, care, returns, and materials.
1. What is Leafy Belief?
Leafy Belief creates nature-inspired jewelry featuring real preserved flowers encased in high-clarity resin. Each piece is thoughtfully designed to add a calm, botanical touch to your everyday style.
2. Are the flowers real?
Yes! Every piece contains genuine dried or preserved flowers, carefully placed by hand and sealed in resin to protect their shape and color.
3. Will the Flowers Fade Over Time?
Our preservation method keeps flowers vibrant for years. However, to maintain their color, avoid prolonged direct sunlight and store jewelry in a dry place.
4. What Materials Do You Use?
We typically use stainless steel, high-clarity resin, and preserved flowers. Materials may vary by design, and each product page lists full details.
5. Are Your Jewelry Pieces Waterproof?
Resin jewelry is water-resistant but not fully waterproof. Remove pieces before showering, swimming, or heavy sweating to ensure longevity.
6. Do You Ship Across Canada?
Yes, we ship to all provinces and territories in Canada.
7. How Long Will My Order Take To Arrive?
Most orders arrive within 3–10 business days. You’ll receive tracking information once your order ships.
8. Do You Offer Free Shipping?
Yes! Orders over $100 CAD qualify for free shipping. For orders under $100, shipping options are available at checkout.
9. What Is Your Return Policy?
We accept returns only for items that are damaged, defective, or not as described. All other purchases are final. Please review our Return and Shipping Policy page for full details.
10. How Do I Request a Return or Replacement?
Email us within 14 days of receiving your order at hello@leafybelief.com with your order number and photos of the issue.
11. Can I Cancel or Change an Order After Placing It?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Contact us as soon as possible.
12. Will Two Pieces of the Resin Jewelry Look Exactly Alike?
No. Because we use real flowers, each piece has natural variations, making every item one-of-a-kind.
13. Do You Take Custom or Personalized Orders?
We are not offering full custom designs at the moment, but may introduce them in the future. Feel free to contact us with special requests.
14. How Should I Care for My Jewelry?
Avoid exposure to water, lotions, and perfumes. Store your jewelry in a cool, dry place and clean it gently with a soft cloth when needed. For a more detailed guide, read our article on how to care for resin jewelry.
15. How Do I Contact Customer Support?
You can reach us anytime at hello@leafybelief.com. Responses typically arrive within 24–48 hours on business days.
